Policies & Procedures

 If you have a question that we haven’t covered here, please get in touch with us at or call 519-579-6025. 

What We're Doing

 Clean, Clean, Clean!

 We have a new cleaning regiment in place and our staff will be working hard to help keep our facility sparkling!  

Physical Distancing 

We have removed a climbing attraction and the soft play area to create more space. We’ve added new markers on the floors for waiting turns. We encourage all guests to take their time while they are here, and keep distance from others. 

 Parents Clip In!

We will teach parents how to clip their child in and out of the climbing walls. So less customer to staff contact!  

Wearing masks. 

As of March 21st masks are optional in the facility.

Whatever you choose to do, mask or no mask we will respect your choice but please ensure you respect the choices of our staff and other patrons.  

What You Can Do.


Book Ahead

We only accept reservations. No walk ins at this time. So be sure to book you climb ticket ahead of time.  

Arrive 15 minutes Early.

We have new procedures in place that take time. So make sure to arrive 15 minutes before your scheduled climb time! And make sure all climbers come dressed and ready to climb!  

Leave right after your climb.

We are not allowing customers to come in before or stay after their climb to eat or visit. We kindly ask that when you climb is done you leave the facility untill your next visit! 

If You Feel Sick, Stay Home.

As with our employees if you or anyone in your household is feeling ill or showing symptoms, stay home.

Play Pass Cards

Climb more, pay less! We sell bulk passes at a discounted rate. Passes don't expire and can be shared within age brackets!

We Have Camps!

We offer full Day PD Day, March Break and Summer Camps! We have limited spots available so reserve in advance!

Toddler Time!

Looking for a new adventure for your little one? Toddler Time is every Tuesdays 9am-11am.