Policies & Procedures

 If you have a question that we haven’t covered here, please get in touch with us at or call 519-579-6025.

Vaccine Mandate

Proof of Vaccination details

Beginning on Sep 22, 2021Everyone occupying our facility aged 12+ will need to provide proof of vaccination:

-“fully vaccinated” is 2 doses +14 days after the last dose (see below for approved vaccine info)
-you must provide a paper or digital copy of your vaccine receipt
-you will also be asked to validate that the vaccine receipt is yours by providing a piece of government issued ID. 
-each person who provides proof of the vaccination will be “checked off” in our system so we will not ask for it on following visits

-anyone entering to purchase gift card or admission (and then leaving)
-anyone entering to pick up a child at a club, event, birthday party etc. (and then leaving)

All other Covid policies will continue including mandatory masks for everyone aged 5+ while in our facility. 

This is government mandated policy and staff members have zero ability to bend, alter or change this rule. PLEASE BE KIND.

Once the app with QR codes comes out we may ask for proof again if regulations require us to do so. 

Visit for additional information.Visit for details on what is considered an approved vaccine. 

What We're Doing

 Less Climbers 

We have new occupency flow and capacity measures in place! While capacity restrictions have been lifted we are still asking that no additional spectators come into the facility for regular climbing tickets. Only parents/guardians of the children climbing. For information on addtiona spectatoes for parties please contact us. 

 Clean, Clean, Clean!

 We have a new cleaning regiment in place and our staff will be working hard to help keep our facility sparkling!  

Physical Distancing 

We have removed a climbing attraction and the soft play area to create more space. We’ve added new markers on the floors for waiting turns. We encourage all guests to take their time while they are here, and keep distance from others. 

 Parents Clip In!

We will teach parents how to clip their child in and out of the climbing walls. So less customer to staff contact!  

Wearing masks. 

As our Regional Guidelines states, masks are mandatory for indoor public spaces for anyone aged 5+. All of our staff will be wearing masks. You can read about the Region of Waterloo’s mask by law here:

What You Can Do.

Sign a New Waiver

We have a new waiver. Everyone needs a new waiver signed. You can easily fill out our new waiver online and make sure to do so before your visit!


Book Ahead

We only accept reservations. No walk ins at this time. So be sure to book you climb ticket ahead of time. 


Arrive 15 minutes Early.

We have new procedures in place that take time. So make sure to arrive 15 minutes before your scheduled climb time! And make sure all climbers come dressed and ready to climb! 


Leave right after your climb.

We are not allowing customers to come in before or stay after their climb to eat or visit. We kindly ask that when you climb is done you leave the facility untill your next visit! 

Wear a mask.

As our Regional Guidelines states, masks are mandatory for indoor public spaces for anyone aged 5+. You can read about the Region of Waterloo’s mask by law here:

If You Feel Sick, Stay Home.

As with our employees if you or anyone in your household is feeling ill or showing symptoms, stay home.

Play Pass Cards

Climb more, pay less! We sell bulk passes at a discounted rate. Passes don't expire and can be shared within age brackets!

We Have Camps!

We offer full Day PD Day, March Break and Summer Camps! We have limited spots available so reserve in advance!

Toddler Time!

Looking for a new adventure for your little one? Toddler Time is every Tuesdays 9am-11am.