“What’s included in a party package?”
Our base party package includes 1 hour of climbing and 1 hour in the party room, which includes pizza, drinks, plates, napkins, cutlery and napkins. We even have candles, lighter and a cake knife in the room!
“CAN THE KIDS GO BACK ONTO THE CLIMBING FLOOR IF WE’RE DONE IN THE PARTY ROOM EARLY?”
Unfortunately, no! They cannot. We have a limited capacity and keep track of every person climbing at any given time, so even if it is not busy, the kids are limited to the 1 HOUR of climbing. If you have concerns about this, feel free to contact us!
“When do I get access to my party room? can i have two party rooms?”
Access to the party room is only guaranteed for the second hour of the party. Our staff are awesome and clean every party room between each use, so if you want a clean room, the staff need the time to clean it! That said, since we have the BEST staff, the room is typically ready for you halfway through your climbing hour.
Our parties are booked back to back, so you cannot have two rooms.
“Can I bring in my own food?”
Our party packages include pizza, however, you are more than welcome to bring in extra snacks and drinks! There is a fridge and freezer in the party room to use. Lots of parents bring in things like fruit trays, veggie trays, bags of chips etc.
“How far in advance should I book?”
Typically our weekend party time slots book up fast. If you are looking for a specific date and time we recommend booking at least 4-6 weeks in advance. All our available time slots are available online! But you can always give us a call!
“Do all the parents need to stay?”
Parents of party guests don’t need to stay for the whole party. However depending on the age (under 4) sometimes it’s a good idea for parents to stick around.
“Is the birthday child included in the 8 kid package price?”
Yes, the birthday child is part of the 8 kids. So if you wanted to stick within the package it would be the birthday child plus 7 guests.
“I have young children that won’t be climbing but will be here for the party. Do I have to pay for them?”
You only have to pay for children/guests who will be climbing and you want to be included in the food amounts. If you have smaller children attending the party but not climbing there is no charge. But we won’t adjust food amounts to include the additional children. You can always pay for extra food for the little guests.
“When do I have to confirm the number of guests?”
While we do appreciate as much notice as possible we understand that some things are not in your hands! If you find out about last-minute changes to your number of guests give us a call and we will try to accommodate.
“If I have less than 8 guests, do I pay less?”
The base package price does not change if you have less than 8 guests. If you want to fill your last few spaces, you’re always welcome to invite a sibling or parent climb!
“If I need to cancel/reschedule my party, do I get my $100 deposit back?”
Our deposits are non-refundable. If you need to reschedule we can transfer your deposit to a new date and time. If you need to cancel we will give you a credit for the full amount to be used at a later date. You must give us at least 24 hours’ notice for cancellation/rescheduling of a party.
“How many kids fit in the party rooms?”
Each party room has two picnic tables. Typically you can fit 8-10 kids at each table depending on their age. Younger kids are smaller so you can fit more little ones! We strongly suggest keeping your party in the 15 guests range. Photos of our party rooms are available here.
You can also feel free to come in and check the party rooms out in person if you are unsure!
“Can I have my Room rental first and my Climbing portion second?”
Unfortunately not. We find little tummies full of pizza does not work well on climbing walls! So it is always climbing first, eating second.
“Where do you order your pizza from?”
We order pizza from Gino’s on Highland!
“Do they meet any dietary needs or restrictions?”
Gino’s offers a gluten-free pizza! Available in the size of Medium only. They are not a nut-free facility and do not have lactose free options. If you have dietary restrictions please give us a call and we can discuss your options!
“How do I book the party room my child specifically wants?”
Our birthday parties run back to back and often times are fully booked. If you are looking to book a specific room, you may need to be flexible with time. Please give us a call and we can discuss room availability with you and can even book you directly over the phone!
“WHEN DO I NEED TO ORDER MY CAKE BY?”
Cakes MUST be booked by a week before your party, so that we can send your order information to Dairy Queen, and pick up your cake in time!